Minimal visual defects such as paint damage or minor scratches are enough for a bicycle to no longer be sold at the regular price. This also applies to models that are returned to us. There are often minor transport damages or signs of wear, such as wear and tear on the tires from test drives. All of our refurbished e-bikes go through a complex testing process. First, the technology (including motor, controller, electronics, brakes and battery) is checked. Any rust spots are then repaired. The remaining defects of the refurbished e-bikes on offer are purely visual and of course differ from bike to bike in terms of the location and number of defects. In order to assess how severe the defects are, we put a lot of effort into classifying the refurbished bikes and would like to thank you for the trust you have placed in us in this regard. Our refurbished e-bikes are available in the following categories: A - Best: Not ridden, only assembled once, minor visual defects on the frame or fork. B - Better: Already driven, some optical defects. C - Good: Already driven several times, major visual defects.