FREQUENTLY ASKED QUESTIONS

Here you will find all the answers you need to help you with your SUSHI BIKE – clearly structured according to topics such as technology, shipping, returns, and accessories.

Maki 3.0+ Black

Help options

I'm missing an item from my order. What can I do?

My order is being returned to the sender. What can I do?

What should I do if I have a problem with one or more items?

Can I cancel or change my order?

Where can I ask technical questions?

Where can I purchase a spare part for my older SUSHI BIKE?

questions to

Website

How do discount codes work at SUSHI BIKES?

What payment options are available?

How do I know if the item I want will be available again in the future?

Maki 3.0+ Matcha, Mann steht mit E-Bike und Fahrradtasche vor einer gelben Wand

Technical questions

Which frame size is right for me? (SUSHI BIKE 3.0/3.0+)

Can I mount a trailer/child seat on the SUSHI BIKE 3.0/3.0+?

On which routes can I use the SUSHI BIKE 3.0/3.0+?

What tire size including tire pressure does the SUSHI BIKE 3.0/3.0+ have?

Does the SUSHI BIKE 3.0/3.0+ have gears?

Herausnehmbarer E-Bike-Akku mit USB-C-Anschluss, wird aus dem Rahmen eines SUSHI BIKES entnommen

Questions about

Bikes & Accessories

What do the different colors of the LED indicator on the battery mean?

Where can I find the frame number (1st Gen. & + models) or the bike ID (3.0/3.0+ models)?

Where can I find the engine serial number?

Where can I find the serial number of my charger?

Where can I find the serial number of my battery?

Can I reorder a key for my battery holder?

Frau trägt ein schwarzes E-Bike California Roll 3.0+ lächelnd eine Steintreppe herunter.

Questions about

Shipment

Can I have my order delivered to a different address?

Where is my order and when will it be delivered?

Which countries does SUSHI BIKES ship to and how much does shipping cost?

How does shipping to Switzerland work?

How does shipping work within Germany?

How does shipping to Austria work?

Questions about

Return shipping

How is the refund processed?

When will I receive my refund

How do I return my order?

What are your return policies?

Other topics

  • Shipping & Payment Methods

    We offer a variety of payment methods. Here you can find out what they are and what shipping costs.

    Find out more now 
  • California Roll 3.0+ Black: Frau fährt schwarzes E-Bike mit weißem Helm und wehender blauer Bluse.

    Test drive

    Discover the possibilities of testing a SUSHI BIKE and find the right location. See for yourself today!

    discover locations 
  • Zwei Personen halten schwarze SUSHI Bikes vor moderner Wand, beide lächeln sich an, während sie nebeneinander stehen

    leasing partner

    Lease your SUSHI BIKE through the leasing partner of your choice. With company bike leasing, you benefit from up to 40% price savings through salary conversion.

    Discover Leasing 
  • Mann mit SUSHI BIKES E-Bike Maki 3.0+ in Matcha vor weißer Wand bei Sonne

    Business people

    Are you looking for a suitable reward for your employees? Contribute to sustainable mobility as a company now!

    Discover offers 
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