Frequently Asked Questions
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Questions about shipping
Click here for our FAQsDespite the low price, our products are of high quality. If you do find a defect, we will be happy to help you fix it.
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Questions about your order
Click here for our FAQsWe firmly believe that you will be impressed by both our products and the mission behind them.
If you still want to return your order, you benefit from our 14-day return policy. -
Questions about returns
Click here for our FAQsIf you'd like to return an order or have a question about an existing return, here you'll find all the information you need on how to initiate a return and when you can expect your refund.
SOMETHING WRONG?
Despite the low price, our products are of high quality. If you do find a defect, we will be happy to help you fix it.
Other topics
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Shipping & Payment Methods
Find out more nowWe offer a variety of payment methods. Here you can find out what they are and what shipping costs.
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Test drive
discover locationsDiscover the possibilities of testing a SUSHI BIKE and find the right location. See for yourself today!
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leasing partner
Discover LeasingLease your SUSHI BIKE through the leasing partner of your choice. With company bike leasing, you benefit from up to 40% price savings through salary conversion.
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business customers
Discover offersAre you looking for a suitable reward for your employees? Contribute to sustainable mobility as a company now!
PHONE OR MESSAGE
Ask Hannes!
Do you still have questions? We're happy to help you!
Hannes and his support team are there to help you with advice and assistance.
Call us!
You can reach us on Wednesday and Thursday from 1:00 p.m. to 4:00 p.m. and Friday from 10:00 a.m. to 1:00 p.m. Feel free to leave us a message and we will call you back!
Tel. No.: 089/37037384