CONTACT & COMPLAINT

Product and color changes:
Unfortunately, orders can no longer be adjusted. If you have changed your mind about the color of your SUSHI BIKE, your order must first be canceled and then placed again via our online shop. The same applies if you want to add another product to your order.

Change of delivery address:
If you would like to change the delivery address of your order, please feel free to contact our customer support. Please use our contact form to do so. An address change is possible up until the time of delivery. Once you have received the shipping information, an address change is usually no longer possible.

If you would like to change the delivery address of your order, please contact our customer support. Please use our contact form.

An address change is possible up until the time of delivery. Once you have received the shipping information, an address change is usually no longer possible.

You can cancel your order up until the time of delivery. Please contact our customer support for this. We need your order number for the cancellation. Please use our contact form to contact us. If the delivery process has already progressed too far, cancellation is no longer possible.

If our customer support has sent you to a workshop and your SUSHI BIKE is still within the guarantee and warranty period, the costs for repairs and spare parts will be reimbursed. Provided that the repair has been agreed and approved with us. If you had the repair carried out at an independent workshop, please submit the invoice to us afterwards so that we can refund the invoice amount. If you have the repair carried out by a service partner, the billing is done directly between the service workshop and SUSHI BIKES. The corresponding spare parts are usually obtained through us. Please note that according to our terms and conditions, we cannot reimburse repairs that have not been agreed upon.

30-day return policy:
Based on our satisfaction guarantee, you as a consumer have the right to return your order to us within 30 days of receipt or delivery.

Return shipping costs:
According to our terms and conditions, the buyer bears the costs for return shipping. For a service fee of €50, our customer service will be happy to organize the collection and return of your bike. Please send us a request to hello@sushi-bikes.com

Original packaging:
The return shipment must be made in the original packaging of the products, including all accessories and all packaging components. If you no longer have the original packaging, the return shipment must be made in protective outer packaging. We reserve the right to deduct €50 from the refund amount for the replacement of the packaging.

Wear:
If, upon receipt of your return, we find that the items are excessively worn, damaged or in an unacceptable condition, we reserve the right to make a deduction from the refund amount.

Refund:
It can take up to 14 days for your return to be recorded in our systems and the refund processed. You will receive a notification as soon as the refund has been processed. The refund will be made to the payment method you originally used. The amount is usually credited to your account within 10 days. If you have not received your refund within 30 days, please contact us at the following email address: rueckerstattung@sushi-bikes.com. Be sure to include proof of shipment and bank details for the refund in your message.

It can take up to 14 days for your return to be recorded in our systems and the refund processed. You will receive a notification as soon as the refund has been processed. The refund will then be made to the payment method you originally used. The amount is usually credited to your account within 10 days. If you have not received your refund within 30 days, please contact us at the following email address: rueckerstattung@sushi-bikes.com. Be sure to include proof of shipment and bank details for the refund in your message.