This two (2) year limited warranty is a voluntary warranty from Sushi Mobility GmbH ("we" or "us") as the manufacturer of SUSHI BIKES. It grants the purchaser of our products, in particular the purchaser of a SUSHI BIKE ("you" or "your"), additional rights independent of the rights granted by consumer protection laws (see section 2). These statutory rights are not restricted by the warranty.

The benefits of this guarantee are therefore intended to supplement and not replace the rights granted by German consumer protection laws.

As a consumer, you can choose whether you want to claim the service in accordance with this guarantee or in accordance with your statutory consumer protection rights. However, the provisions of the guarantee do not apply to claims arising from statutory consumer protection rights.

If a product is defective, you can in particular claim the rights under §§ 434 ff., §§ 474 ff. of the German Civil Code. This means that you can request repair, replacement, a price reduction or a refund of the purchase price from us free of charge for goods that are defective or do not correspond to the purchase contract. These rights are valid for two (2) years from receipt of delivery.

Our products, in particular the SUSHI BIKES, are also covered by the guarantee in accordance with these guarantee conditions. This guarantee applies independently of and in addition to your statutory rights under German consumer protection laws.

If the product you purchased from us has a defect or does not correspond to the purchase contract, you can either make a claim in accordance with German consumer protection laws or this guarantee.

Products that are not marked with the SUSHI brand but were purchased from us are also subject to German consumer protection laws. However, these are not covered by this guarantee.

We guarantee that the SUSHI BIKES bearing the SUSHI brand, as well as other original parts and accessories of the SUSHI BIKES for which we are the sole manufacturer, and the electronics listed below are free from defects in workmanship and materials. The guarantee is valid for two (2) years from the date of delivery (“ guarantee period ”). During the first twelve (12) months of the guarantee period, we will also cover the costs of a workshop visit by arrangement.

The electronics include the following components:

1. control unit (display)
2. cable harness
3. lighting
4. controller unit
5. sensor technology
6. drive/engine
7. brake lever electronics

The warranty does not apply to the following:

1. Wear parts that wear out over time, unless the defect is due to a defect in materials or workmanship,
2. superficial damage, including scratches, dents and damaged plastic, occurring during the warranty period, unless the defect is due to a defect in materials or workmanship;
3. Damage caused by improper assembly or installation of the product by the user,
4. Damage caused by maintenance that contradicts the product's maintenance instructions (e.g. lack of maintenance of the brakes) or by service work that was not carried out by our service partners under the warranty,
5. normal wear and tear, defects resulting from normal wear and tear or from the normal aging of the product,
6. Damage caused by accidents, improper or negligent use, operation or modification of the product, fire, earthquake or other external causes
7. Products that have been reported stolen.

If structural changes are made to the drive system components installed in the frame, as well as to the motor, or if the software is modified, all of our warranty obligations will expire. Our batteries are not covered by this warranty.

Any claims must be directed to us directly. In the event of a warranty claim, you can report it via our complaints portal. Claims can only be made upon presentation of the original invoice with the date of purchase within a limitation period of two (2) months after the warranty claim occurred or, in the case of defects that were not immediately apparent, within two (2) months after they were discovered.

The exercise of these rights is free of charge and does not limit your statutory rights in the event of defects.

Please understand that repairs that have already been carried out (including the replacement of spare parts) cannot be claimed retroactively under the warranty and we will not reimburse any costs for this afterwards.

If there is a warranty claim, we will replace the affected spare parts for you free of charge or have the product repaired by one of our partners. Alternatively, we can also replace the product for you with the same model (or with your consent, a similar model) consisting of new or like-new parts.

If we refer you to one of our partners for repairs, we will cover the costs that were approved by us in writing in the form of an official cost estimate before the repair was carried out. Completed invoices that have not been agreed upon beforehand cannot be covered.

During the guarantee period, you are not obliged to prove that the defect in the goods already existed when they were delivered. However, if there is a suspicion that the claims made are not true, we can request appropriate evidence.

As part of the guarantee, we reserve the right to supply or install other, but equivalent, goods when replacing components. In the case of used parts, we also reserve the right to supply or install parts that correspond to the age of the replaced part.

We also reserve the right to reclaim defective spare parts at our expense.

Our representatives, (service) partners or employees are not permitted to change the terms of this warranty, extend it or add additional terms.

Should individual provisions of this guarantee be declared invalid or unenforceable, the validity of these guarantee conditions shall otherwise remain unaffected.

These warranty conditions are subject to the laws of the Federal Republic of Germany.