Akku eines SUSHI BIKE lädt ein Smartphone über USB, Person in Jeans sitzt entspannt auf einer Parkbank

CLAIM

DO YOU HAVE A PROBLEM WITH YOUR ORDER?

Despite the low price, our products are of high quality. If you do find a defect, we will be happy to help you fix it.

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  • 24-month voluntary warranty

    We offer a voluntary two-year guarantee on certain parts of your SUSHI BIKE. In the first year, after consultation, you will be reimbursed for the costs of a workshop visit.

  • 24 months statutory warranty

    As a consumer, you have the right to a statutory warranty of two years from delivery. This also applies if your SUSHI BIKE is passed on to someone else.

WARRANTY TERMS

In addition to the legal requirements, we would like to offer you as a customer even more advantages. From the delivery date of your SUSHI BIKE, you are entitled to our two-year guarantee. You can read the content and conditions here.

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  • FREQUENTLY ASKED QUESTIONS ABOUT COMPLAINTS

    Find many helpful answers to frequently asked questions in our Help Center.

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  • GENERAL TERMS AND CONDITIONS OF BUSINESS

    You would like to view our terms and conditions. Click on the button to display them.

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  • BATTERY AND MOBILITY SERVICE

    Is your battery losing power? With our service you can always be mobile.

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