Complaint explained

Is something wrong?

Despite the low price, our products can impress with their high quality. If you still notice a defect, we will be happy to help you rectify it.

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  • 24 month voluntary guarantee

    We offer a voluntary two-year guarantee on certain parts of your SUSHI BIKE. In the first year, after consultation, you will be reimbursed for the costs of a workshop visit.

  • Implied warranties

    As a consumer, you have the right to a statutory warranty of two years from delivery. This also applies if your SUSHI BIKE is passed on to someone else.

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Zusätzlich zu den gesetzlichen Bestimmungen möchten wir dir als Kund:in noch weitere Vorteile bieten. Ab Zustelldatum deines SUSHI BIKES hast du Anspruch auf unsere zweijährige Garantie. Den Inhalt und die Bedingungen kannst du hier nachlesen.

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  • Conditions

    You can view our complete terms and conditions here.

    Conditions 
  • ALLGEMEINE GESCHÄFTSBEDINGUNGEN

    You can read more questions & answers here.

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  • Contact

    Are you still missing information? Feel free to contact us.

    Contact